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Anything to do with your account, personal details or happy place
13 articles in this collection
Written by
Dominic Holton,
Dale ✖‿✖,
and
Samantha Grant
Where do I find a policy number or account number?
There isn't a policy number on my plan docs. What is it?
Written by
Dale ✖‿✖
Updated over a week ago
Where's my insurance certificate?
My mortgage company / bank / murderous other half wants to see proof of my life insurance, how can I get this?
Written by
Dominic Holton
Updated over a week ago
Where are my plan documents?
I haven't received any plan docs, are they going to arrive in the post?
Written by
Dale ✖‿✖
Updated over a week ago
How do I change my details?
I want to change my surname / email address / payment details, etc. how can I do this?
Written by
Dominic Holton
Updated over a week ago
Some of my details are wrong, how do I change them?
What do I do if you've got my name / address / email / card details / medical history / inside leg measurement wrong?
Written by
Dominic Holton
Updated over a week ago
I lied about something what should I do?
I'm wracked with guilt, I said I was 39 and I'm actually 52, what should I do?
Written by
Dominic Holton
Updated over a week ago
I forgot to add a promo code
Promo codes are hard to come by, so when you have one and forget to add it, it can haunt you.
Written by
Dale ✖‿✖
Updated over a week ago
I can't log in
What do I do if I can't access my account / happy place?
Written by
Dominic Holton
Updated over a week ago
Can I restart / reinstate / reactivate my plan?
My plan got cancelled but I don't want to leave
Written by
Samantha Grant
Updated over a week ago
How do I unsubscribe from emails?
You are a pest, please stop sending me all those humorous and engaging email messages
Written by
Dominic Holton
Updated over a week ago
How do I know what data you have on me?
What do I do if I'm worried about privacy or I want to check what information you have about me?
Written by
Dominic Holton
Updated over a week ago
How do I get you to delete my data?
What do I do if I want you to erase my personal details / delete my account / forget I ever existed?
Written by
Dominic Holton
Updated over a week ago
How do I cancel?
I want to end / cancel my plan. How can I do this?
Written by
Dominic Holton
Updated over a week ago