Account

Anything to do with your account, personal details or happy place

Dominic Holton avatar Dale ✖‿✖ avatar Samantha Grant avatar
13 articles in this collection
Written by Dominic Holton, Dale ✖‿✖, and Samantha Grant

Where do I find a policy number or account number?

There isn't a policy number on my plan docs. What is it?
Dale ✖‿✖ avatar
Written by Dale ✖‿✖
Updated over a week ago

Where's my insurance certificate?

My mortgage company / bank / murderous other half wants to see proof of my life insurance, how can I get this?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

Where are my plan documents?

I haven't received any plan docs, are they going to arrive in the post?
Dale ✖‿✖ avatar
Written by Dale ✖‿✖
Updated over a week ago

How do I change my details?

I want to change my surname / email address / payment details, etc. how can I do this?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

Some of my details are wrong, how do I change them?

What do I do if you've got my name / address / email / card details / medical history / inside leg measurement wrong?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

I lied about something what should I do?

I'm wracked with guilt, I said I was 39 and I'm actually 52, what should I do?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

I forgot to add a promo code

Promo codes are hard to come by, so when you have one and forget to add it, it can haunt you.
Dale ✖‿✖ avatar
Written by Dale ✖‿✖
Updated over a week ago

I can't log in

What do I do if I can't access my account / happy place?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

Can I restart / reinstate / reactivate my plan?

My plan got cancelled but I don't want to leave
Samantha Grant avatar
Written by Samantha Grant
Updated over a week ago

How do I unsubscribe from emails?

You are a pest, please stop sending me all those humorous and engaging email messages
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

How do I know what data you have on me?

What do I do if I'm worried about privacy or I want to check what information you have about me?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

How do I get you to delete my data?

What do I do if I want you to erase my personal details / delete my account / forget I ever existed?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago

How do I cancel?

I want to end / cancel my plan. How can I do this?
Dominic Holton avatar
Written by Dominic Holton
Updated over a week ago