I can't log in

What do I do if I can't access my account / happy place?

Louise ✖‿✖ avatar
Written by Louise ✖‿✖
Updated over a week ago

Here's some common problems and how it's usually solved...

If you can't remember what email address you used:
Send us a message with your full name and we'll track it down for you

Not received the 'email confirmation' email:

The little critter sometimes hides in the spam/junk folder.

If it's not there, let us know and we can confirm it our end so you'll be able to get in.

If you can't remember your password:
Enter your email address here and we'll send you out a reset link

If you've tried everything and nothing seems to work:
Provided you haven't thrown your computer out of the window, then try emailing us at [email protected] or start a chat with us using the icon in the bottom right of the screen.

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